Truck and crew availability was fully visible to Oncue reps with no risk of overbooking.First Step Moving’s crew could transition to Oncue’s intuitive electronic BOL and receive automatic text alerts on ETA.
ONCUE DELIVERY SOFTWARE
How Did Christy Create A Seamless Customer Experience?Īfter making the decision to adopt Oncue’s software platform, First Step Moving saw phenomenal growth within three months, including a 300% increase in jobs booked and a 189% increase in revenue! Replacing their existing software with Oncue’s platform meant that: When a previously quoted customer called on the weekend and the Oncue reps had no record of their quote in the system, the customer could not receive the level of service that Christy had set out to provide. This created extra work for Christy’s team and revealed a critical disconnect between the leads that First Step Moving received and the ability of Oncue’s team to manage those leads instantaneously. Due to the nature of their software, each job that Oncue booked for First Step Moving had to be manually entered into their system by the moving company. After partnering with Oncue, First Step Moving could ensure that their weekend calls were answered, but as they were still using their existing software they found that the booking experience was not completely seamless.įirst Step Moving’s crew were unable to use the electronic BOL within their existing software because it was overly complicated, resulting in a lack of connectivity between the customer and the company. In the early days, First Step Moving had two full-time inside sales reps, but when a call came through on a weekend when their reps were unavailable, they would miss it and lose out on a potential customer. What Challenges Did Christy Face?Ĭustomers today expect an easy and stress-free moving experience, so it’s imperative that potential customers receive a seamless experience from their first phone call, all the way through to their move day, and afterward. The ultimate goal of First Step Moving is to provide a less stressful, customer-centric moving experience. In fact, since 2014 the number of women-owned businesses grew by 21% to nearly 13 million in 2019-that’s 42% of all companies!Ĭhristy Vincent, Oncue customer, and owner of First Step Moving in Dallas, TX, is a woman disrupting how things are done in the moving industry! After her personal experience with local moving companies inspired her to create a better service for customers and employees, she knew she could build a company where customer satisfaction was the number one priority. As all moving company owners know, starting and running a successful business can be a huge challenge.įemale founders all around the country are taking on that challenge and breaking down traditional barriers within all types of industries.